Legal

Privacy Policy

This Privacy Policy explains how Shivii Hospitality collects, uses, and protects the information you share with us.

Last updated: 22 September 2026

1. Information We Collect

When you enquire about a tour package or plan a trip with us, we may collect information you provide directly, such as your name, mobile number, email address, preferred destination, travel dates, number of travelers, and any additional requirements you share.

We may also collect basic technical information such as the pages you visit on this website, which helps us improve our services.

2. How We Use Your Information

We use the information you share to respond to your travel enquiries, plan and coordinate your trip, share package details and availability, and provide assistance throughout your journey with us.

We do not sell or rent your personal information to any third party.

3. WhatsApp & Communication

When you use the WhatsApp enquiry buttons or submit the customized trip enquiry form, a WhatsApp message may be generated with the details you entered. This helps our team respond to you quickly and efficiently.

4. Information Sharing

We may share your information only with trusted local partners, transport providers, or accommodation providers as needed to arrange your travel experience. These partners are expected to handle your information responsibly and only for the purpose of fulfilling your booking.

We may also disclose information when required by law or to protect our rights and the safety of our travelers.

5. Data Retention

We retain your information only for as long as necessary to provide our services and respond to future enquiries, unless a longer retention period is required by law.

6. Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us. We will respond to your request in a reasonable timeframe.

7. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on this page with the updated date shown above.

Questions about this policy?

Reach out to the Shivii Hospitality team directly and we'll be happy to help with any questions about our terms, privacy practices, or travel packages.