Terms & Conditions

These Terms & Conditions govern your use of the Shivii Hospitality website and any travel enquiries, group departures, or customized holiday packages arranged through us. By contacting us or booking a trip, you accept these terms in full.

Shivii Hospitality is a travel and hospitality company based in Bhowali, Nainital, Uttarakhand, India. We offer thoughtfully planned holiday experiences, weekend group departures, and customized tour packages.

All tour package enquiries are made through WhatsApp or other contact methods provided on this website. Submitting an enquiry does not guarantee availability or a confirmed booking until you receive written confirmation from our team.

Package availability, departure dates, and itineraries may change based on weather, road conditions, local regulations, and other factors beyond our control. We will always communicate any relevant changes to you before confirming your booking.

Prices for our tour packages are shared with you directly through WhatsApp or another agreed communication channel. Any price quoted is valid for the period communicated and may be subject to change based on availability, season, and supplier rates.

Payment terms, including advance and balance amounts, will be shared with you at the time of booking confirmation.

You are responsible for providing accurate personal and contact details, a valid government-issued ID, and any other documents required for travel. You are also responsible for complying with all local, state, and national laws during your trip.

Travelers must follow the guidance of our team and local representatives at all destinations for a safe and enjoyable experience.

Cancellation and change policies will be communicated to you at the time of booking. Since travel arrangements are often tailored to each group, refund eligibility may vary depending on how close the cancellation is to the departure date and on supplier terms.

Shivii Hospitality acts as a facilitator for travel experiences and works with trusted local partners. We are not liable for unforeseen events such as natural calamities, road closures, delays, or disruptions caused by third parties. Any such situations will be handled with your best interests in mind wherever possible.

We may update these Terms & Conditions from time to time. The most current version will always be available on this page with the updated date shown above.